Monster Pack

Processing Time

• We accept orders online, 24 hours a day, 7 days a week. and always working to ship your order as quickly as possible.
• Orders will start shipping within 3 business days excluding the time of pending availability and credit verification.
• Orders placed after 12 AM EST will begin processing the next business day. Process time does not include Saturdays, Sundays, or holidays, pending credit verification.

Shipping Time

• In-stock products are usually delivered within 3 business days of being shipped unless otherwise noted on the product page.
• Pre-order products and gifts will be shipped separately after they arrive at the local warehouse.
• Accessories will be shipped separately, and some might take 2-3 weeks according to the shipping time written on the product page.
• Shipping time will vary depending on where you live. If you need expedited shipping, please select "Express Shipping" on the checkout page.
• Delivery time includes processing time and shipping time.

Shipping Regions

• Currently, Hawaii and Alaska are not offered to ship.
• U.S. West shipments are shipped from the CA warehouse
• U.S. East shipments are shipped from the NJ, PA, or NC warehouse.

Delivery Addresses

• Giraffe Tools cannot deliver shipments to PO Boxes, or APO/FPO addresses.
• Edits to Paypal addresses cannot be completed after an order has been placed using Paypal, so please double-check the address saved in your Paypal profile.

Shipping Method

• Orders within the 48 states will be shipped via USPS, UPS, or FedEx.

Order Tracking

• Option 1: You will receive a shipping confirmation email with tracking details when the order ships. Please click the “tracking number” which will take you to the carrier’s website to get tracking information.
• Option 2: Log in to your account on the official Giraffe Tools website and click on "Order Tracking" located below the "Support" menu. After filling in the order number and email, or logistics tracking number, you can get real-time logistics information.

After Delivery

• Our products are shipped nearly fully assembled and come with installation instructions, if you have any other needs, feel easy to contact us :)