Frequently Asked Questions

I need help! How can I reach you?

The best way is to get a quick response id to shoot us an email at Our team will respond quickly and be happy to help with whatever you need.

How long before my product ships?

Our lead time is currently about 1 week or less for all non-custom orders.  We will do everything we can to get orders shipped as soon as possible.  We are a small manufacturer that is focused on getting you the best product possible.  That takes a bit of time, but is well worth any wait! 

Custom orders generally add 7-10 days to processing times.

 How long are transit times?
Shipping estimates at check out do not include that processing time.  The quotes on shipping time during checkout should be used as a guideline as shipping providers cannot guarantee delivery times.  Shipping times will vary depending on the shipping method used.  Both the USPS and FedEx can experience delays, which are noted on their websites.  There have been a lot of warnings about the potential for shipping delays.  Unfortunately, we cannot control those delays.  Once the package is in transit, the delivery date is ultimately controlled by the shipping provider.   

Where are your products made?

All of our products are proudly 100% made in the USA.  

That means materials and labor.  While some of our competitors feel it is ok to take foriegn parts, assemble them here and call it American Made we do not.

The steel heads come from foundries in Wisconsin and Illinois.

 Our premium American hickory handles are turned to our exact specifications in Alabama & Arkansas. 

Our leather accessories are made for us to our specifications in Montana.

Our products are all assembled and shipped from our factory in Illinois.

International Shipping - Are there any additional fees?

There may be additional import taxes, customs duties and/or fee due upon delivery.  Additional charges for customs clearance must be fulfilled by the recipient.

Is there a warranty on your products?

Lifetime warranty on steel heads against manufacturer's defects, such as cracks or breaks, not including misuse, abuse and normal wear and tear.  Tool will need to be returned to us for verification along with proof of purchase.  Approved warranty claims will be covered by repair or replacement of the purchased product.   

30 day warranty on wood handles, with proof of purchase and photos of broken/damaged handle to rule out misuse, abuse, neglect, or normal wear and tear from use.

How do I care for my Hardcore Hammers tools?

Tools should be kept clean and dry at all times.  Before any use, metal heads should be inspected for sharpness, tight fit on handles, chips or cracks, and for any damage to handles from overstrikes or misses. A damaged striking tool should be repaired or replaced immediately.  After use, metal heads should be cleaned, dried, oiled and stored safely in a dry, climate controlled environment until next use.